Learn more about our partnership with keyless entry provider, Nexkey here.
Here are a few tips and pointers to keep in mind as you set up and use your keyless entry account.
Where is the SIGN UP link? (step 1)
After downloading the Nexkey app, open it and tap the SIGN UP link at the bottom of the screen in small, white text.
What do I need to know about entering my information? (step 2)
Make sure your email address and mobile phone number are typed correctly when creating your account. If you enter incorrectly, you will not be able to receive your key.
Make sure you are using the same email or phone number to where you received your invitation from us. We sent the invitation to the info we have on file for you. If you are unsure which account we used, please ask us.
I want to change my Nexkey contact details. How can I do that?
You are able to edit your phone number, email and password in your Nexkey account once you’ve logged into the app. To do this, click the ‘More’ button at the bottom of the screen and choose your name at the top.
I’m not at the gym and my key isn’t showing up in the Unlock tab. Why not?
Your key will ONLY show up in the Unlock tab if you are in front of the facility and your Bluetooth is on. You will not be able to use your key to unlock the gym from home or anywhere else.
I’m at the gym and my key isn’t showing up in the Unlock tab. Why not?
Check your phone settings. Bluetooth needs to be ON to unlock the door. The system uses Bluetooth to connect to your phone to confirm that access is permitted.
How can I tell that the door is unlocked?
Tap the Her365 Fitness key that shows up in the Unlock tab. The system will connect with your phone and if successful, you’ll see the green check mark along with the word ‘Unlocked’ on your screen. There is no more beep so just try to open the door once your phone. If the door does not unlock, check that your Bluetooth is on and try again.
My friend’s key isn’t working. Can she just come in with me?
NO.For everyone’s safety, please make sure you do not follow anyone in after they’ve used their key to unlock the door or allow anyone else to enter behind you (we call this tailgating). Everyone MUST use their own key to unlock the door so don’t feel bad about closing the door behind you. Do not open the door for ANYONE even if they are knocking.
🙋🏾♀️ And always, we are here to help! Feel free to ask questions in the comments below and also let us know what your experience has been with using this new way to get into the gym.